Contact information
Contact Us
Questions about your order, your mattress, or anything in between — our team is here to help. Reach us through whichever channel works for you.
For all enquiries — orders, returns, warranty claims, trade requests, or general questions — write to us at info@ellomatt.com.
We aim to reply within one business day, Monday to Friday.
Phone
Call us on +351 919 995 969.
Available Monday to Friday, 9:00 to 18:00 (WET / Lisbon time). Calls from outside Portugal are charged at standard international rates.
For quick questions and informal support, message us on WhatsApp at +351 919 995 969.
Replies during business hours, Monday to Friday.
Live Chat
Click the chat icon in the bottom right corner of any page on our website to talk to our team in real time.
Live chat is staffed during business hours. Outside those hours, leave a message and we'll get back to you the next working day.
Visit Us
Our workshop and headquarters are based in Portugal's historical bedding capital.
Ellomatt
Rua da Circunvalação da Ferrara, 30, R/C, Df
4590 Paços de Ferreira
Portugal
The workshop is not open to the public for walk-in visits. To arrange a tour or trade meeting, please email us first.
Press & Trade
For press enquiries, brand partnerships, and trade or hospitality programme applications, please email info@ellomatt.com with the subject line "Press" or "Trade" so we can route your message to the right person.
For full details on our trade programme, see our Trade & Hospitality page.